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Tiqra

Terms of Service

Effective Date: March 1, 2026

Welcome to Tiqra. These Terms of Service ("Terms") constitute a legally binding agreement between you ("User," "you," or "your") and Tiqra Technologies ("Tiqra," "we," "us," or "our") governing your access to and use of the Tiqra platform, including all associated websites, applications, APIs, and services (collectively, the "Service").

1. Acceptance of Terms

By creating an account, accessing, or using the Service in any manner, you acknowledge that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity to these Terms. If you do not agree to these Terms, you must not access or use the Service.

You must be at least 18 years of age or the age of majority in your jurisdiction, whichever is greater, to use the Service. By using the Service, you represent and warrant that you meet this age requirement.

2. Definitions

  • "Account" means the user account created to access and use the Service.
  • "Content" means any data, text, files, images, documents, or other materials uploaded, submitted, or transmitted through the Service.
  • "Customer Data" means all data, including personal data, that you or your end users provide, transmit, or make available through the Service.
  • "Platform" means the Tiqra software-as-a-service application, including all modules (invoicing, POS, CRM, inventory, bookings, and related features).
  • "Subscription" means the paid or free tier plan under which you access the Service.
  • "User" means any individual authorized by you to access the Service under your Account.

3. Account Registration

To use the Service, you must register for an account by providing accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Each account is intended for use by a single organization. You may not share your account credentials with individuals outside your organization or allow multiple organizations to operate under a single account. We reserve the right to suspend or terminate accounts that we reasonably believe are being shared in violation of these Terms.

You are responsible for ensuring that all users who access the Service through your account comply with these Terms. You are liable for any actions taken by users under your account.

4. Subscriptions & Payments

4.1 Subscription Plans

The Service is offered under various subscription plans, each with different features, usage limits, and pricing. Details of current plans are available on our Pricing page. We reserve the right to modify, add, or remove subscription plans at any time, with reasonable notice to existing subscribers.

4.2 Billing & Payment

Subscription fees are billed in advance on a monthly or annual basis, depending on the plan you select. All fees are quoted in US Dollars unless otherwise specified. Payment is due upon invoice and must be made via one of our accepted payment methods (credit card, debit card, or other methods we may offer).

You authorize us to charge the payment method on file for all applicable fees. If payment fails, we will provide notice and a reasonable grace period before suspending your access to the Service.

4.3 Taxes

All fees are exclusive of applicable taxes (including VAT, GST, and sales tax) unless stated otherwise. You are responsible for paying all taxes associated with your use of the Service, except for taxes based on our net income.

4.4 Price Changes

We may change our subscription fees upon at least 30 days' prior written notice. For annual subscriptions, price changes will take effect at the start of the next renewal period. If you do not agree with a price change, you may cancel your subscription before the change takes effect.

5. Free Trials

We may offer free trials of the Service for a specified period. During the trial, you will have access to the features included in the applicable subscription plan. At the end of the trial period, your account will automatically convert to a paid subscription unless you cancel before the trial expires.

We reserve the right to limit free trials to one per organization and to modify or discontinue trial offers at any time. Trial periods may not be extended or restarted by creating multiple accounts.

6. Acceptable Use

Your use of the Service is subject to our Acceptable Use Policy, which is incorporated into these Terms by reference. You agree not to use the Service for any purpose that is unlawful, harmful, or otherwise prohibited by these Terms or the Acceptable Use Policy.

Without limiting the foregoing, you agree not to:

  • Use the Service to violate any applicable local, national, or international law or regulation.
  • Upload, transmit, or distribute any content that is unlawful, defamatory, obscene, or that infringes on the intellectual property rights of others.
  • Attempt to gain unauthorized access to the Service, other accounts, computer systems, or networks connected to the Service.
  • Interfere with or disrupt the integrity or performance of the Service or the data contained therein.
  • Use the Service to send unsolicited commercial communications (spam).
  • Reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Service.
  • Resell, sublicense, or redistribute the Service without our express written consent.

7. Intellectual Property

The Service, including all software, designs, text, graphics, logos, icons, and other content, is owned by or licensed to Tiqra Technologies and is protected by copyright, trademark, patent, and other intellectual property laws. These Terms do not grant you any right, title, or interest in the Service except for the limited right to use the Service in accordance with these Terms.

The Tiqra name, logo, and all related product and service names, designs, and slogans are trademarks of Tiqra Technologies. You may not use such marks without our prior written permission.

We welcome feedback, suggestions, and ideas about the Service. If you provide feedback, you grant us a non-exclusive, worldwide, royalty-free, irrevocable, perpetual license to use, modify, and incorporate that feedback into the Service without any obligation or compensation to you.

8. Data Ownership

You retain all right, title, and interest in your Customer Data. We do not claim ownership of any Customer Data that you upload, submit, or transmit through the Service. By using the Service, you grant us a limited, non-exclusive license to use, process, and store your Customer Data solely for the purpose of providing and improving the Service.

You are solely responsible for the accuracy, quality, legality, and appropriateness of your Customer Data. You represent and warrant that you have all necessary rights and permissions to upload and process Customer Data through the Service, including any personal data of your end users or customers.

Upon termination of your account, you may request export of your Customer Data within 30 days. After this period, we may delete your Customer Data in accordance with our data retention policies, unless retention is required by law.

9. Service Level Agreement

We strive to maintain 99.9% uptime for the Service, measured on a monthly basis, excluding scheduled maintenance windows. Scheduled maintenance will be communicated at least 48 hours in advance when possible and will be performed during off-peak hours.

In the event of a service disruption exceeding our uptime commitment, you may be eligible for service credits as described in the applicable subscription plan documentation. Service credits are your sole and exclusive remedy for any failure to meet our uptime commitments.

Our uptime commitment does not apply to outages caused by factors outside our reasonable control, including force majeure events, internet service provider failures, third-party service outages, or issues resulting from your equipment, software, or network connections.

10. Third-Party Services

The Service may integrate with or provide access to third-party services, applications, or websites. These third-party services are not under our control, and we are not responsible for their content, privacy policies, or practices. Your use of third-party services is at your own risk and subject to the terms and conditions of those services.

We may remove or disable integrations with third-party services at any time without notice. We do not endorse or warrant the quality, accuracy, or reliability of any third-party services accessible through the Service.

11. Termination

11.1 Termination by You

You may cancel your subscription and terminate your account at any time through the account settings in the Service or by contacting us at support@tiqra.io. Cancellation will take effect at the end of the current billing period. You will continue to have access to the Service until the end of the paid period.

11.2 Termination by Us

We may suspend or terminate your access to the Service immediately and without prior notice if:

  • You breach these Terms or our Acceptable Use Policy.
  • Your account is used for fraudulent, illegal, or unauthorized purposes.
  • You fail to pay applicable fees after reasonable notice and a grace period.
  • Continued provision of the Service to you is no longer commercially viable.

11.3 Effect of Termination

Upon termination, your right to access and use the Service will immediately cease. We will retain your Customer Data for 30 days following termination, during which you may request an export. After this period, we may permanently delete your data. Sections of these Terms that by their nature should survive termination will survive, including but not limited to intellectual property provisions, limitations of liability, and indemnification.

12. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL TIQRA TECHNOLOGIES, ITS DIRECTORS, EMPLOYEES, PARTNERS, AGENTS, SUPPLIERS, OR AFFILIATES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION LOSS OF PROFITS, DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES, RESULTING FROM:

  • Your access to, use of, or inability to access or use the Service.
  • Any conduct or content of any third party on the Service.
  • Any content obtained from the Service.
  • Unauthorized access, use, or alteration of your transmissions or content.

OUR TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE SHALL NOT EXCEED THE GREATER OF (A) THE AMOUNTS YOU HAVE PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED US DOLLARS ($100).

THE ABOVE LIMITATIONS APPLY WHETHER THE ALLEGED LIABILITY IS BASED ON CONTRACT, TORT, NEGLIGENCE, STRICT LIABILITY, OR ANY OTHER BASIS, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

13. Indemnification

You agree to indemnify, defend, and hold harmless Tiqra Technologies and its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, obligations, losses, liabilities, costs, or expenses (including reasonable attorneys' fees) arising from:

  • Your use of and access to the Service.
  • Your violation of these Terms.
  • Your violation of any third-party right, including any intellectual property, privacy, or proprietary right.
  • Any claim that your Customer Data caused damage to a third party.

This indemnification obligation will survive termination of these Terms and your use of the Service.

14. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the Democratic Socialist Republic of Sri Lanka, without regard to its conflict of law provisions. For users located outside Sri Lanka, these Terms shall additionally be subject to the applicable consumer protection laws of your jurisdiction to the extent mandated by law.

Nothing in these Terms shall deprive you of any mandatory consumer protection rights granted by the laws of your country of residence.

15. Dispute Resolution

15.1 Informal Resolution

Before filing any formal legal action, you agree to first attempt to resolve any dispute informally by contacting us at support@tiqra.io. We will attempt to resolve the dispute through good-faith negotiation within 30 days.

15.2 Arbitration

If informal resolution fails, any dispute, controversy, or claim arising out of or relating to these Terms shall be finally settled by arbitration administered in Colombo, Sri Lanka, in accordance with the Arbitration Act No. 11 of 1995 of Sri Lanka. The arbitration shall be conducted by a single arbitrator mutually agreed upon by the parties. The language of arbitration shall be English.

15.3 Exceptions

Notwithstanding the above, either party may seek injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm.

15.4 Class Action Waiver

TO THE EXTENT PERMITTED BY LAW, YOU AND TIQRA AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION.

16. Changes to Terms

We reserve the right to modify these Terms at any time. If we make material changes, we will provide at least 30 days' notice before the changes take effect, either by posting a notice within the Service, sending an email to the address associated with your account, or both. Your continued use of the Service after the effective date of the revised Terms constitutes your acceptance of the changes.

If you do not agree with the revised Terms, you must stop using the Service and cancel your subscription before the changes take effect.

17. Contact Information

If you have any questions about these Terms, please contact us:

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