This Cookie Policy explains how Tiqra Technologies ("Tiqra," "we," "us," or "our") uses cookies and similar tracking technologies when you visit our website at tiqra.io or use the Tiqra platform (collectively, the "Service"). This policy should be read alongside our Privacy Policy, which provides further details on how we process personal data.
1. What Are Cookies
Cookies are small text files that are stored on your device (computer, tablet, or mobile phone) when you visit a website. They are widely used to make websites work more efficiently, provide a better user experience, and supply information to the site owners.
Cookies can be "session cookies" (which are deleted when you close your browser) or "persistent cookies" (which remain on your device for a set period or until you delete them). Cookies may be set by the website you are visiting ("first-party cookies") or by third parties whose services the website uses ("third-party cookies").
In addition to cookies, we may use similar technologies such as web beacons (pixel tags), local storage, and session storage. References to "cookies" in this policy include these similar technologies unless stated otherwise.
2. How We Use Cookies
We use cookies for the following general purposes:
- Authentication & Security: To identify you when you log in, maintain your session, and protect against unauthorized access.
- Preferences: To remember your settings and preferences, such as language, time zone, and display options.
- Analytics: To understand how visitors use our website and Service, which pages are most popular, and how users navigate the platform.
- Performance: To monitor and improve the performance and reliability of the Service.
- Marketing: To deliver relevant advertisements and measure the effectiveness of our marketing campaigns.
3. Essential Cookies
Essential cookies are strictly necessary for the operation of the Service. Without these cookies, core functionality such as authentication, security, and navigation would not work. These cookies do not require your consent, as they are essential to provide you with the Service you have requested.
Essential cookies are used for:
- User authentication and session management (keeping you logged in as you navigate between pages).
- CSRF (Cross-Site Request Forgery) protection to prevent malicious requests.
- Load balancing to distribute traffic across our servers for optimal performance.
- Security monitoring to detect and prevent fraudulent or suspicious activity.
- Remembering items in your cart or form progress during a single session.
4. Functional Cookies
Functional cookies enable enhanced features and personalization. They may be set by us or by third-party providers whose services we use on our pages. If you do not allow these cookies, some or all of these features may not function properly.
Functional cookies are used for:
- Remembering your language and regional preferences.
- Remembering your display preferences (e.g., dark mode, sidebar collapsed state).
- Providing live chat support functionality.
- Remembering whether you have dismissed notifications or banners.
- Auto-filling forms with previously entered information.
5. Analytics Cookies
Analytics cookies help us understand how visitors interact with our website and Service by collecting and reporting information. This data is typically aggregated and anonymized. We use analytics to identify trends, measure the effectiveness of our content, and improve the user experience.
Analytics cookies are used for:
- Counting the number of visitors to our website and understanding how they found us.
- Measuring which pages are most and least popular and how visitors navigate the site.
- Tracking how users interact with specific features and content within the Service.
- Identifying technical issues and errors that users encounter.
- A/B testing to evaluate different versions of pages or features.
6. Marketing Cookies
Marketing cookies are used to track visitors across websites and display advertisements that are relevant and engaging. They are also used to limit the number of times you see an advertisement and to measure the effectiveness of advertising campaigns.
Marketing cookies are used for:
- Delivering targeted advertisements based on your interests and browsing behavior.
- Measuring the effectiveness of our advertising campaigns (click-through rates, conversions).
- Retargeting: showing you Tiqra advertisements on other websites you visit after leaving tiqra.io.
- Social media integration, allowing you to share content and interact with our social media profiles.
We do not display third-party advertisements within the Tiqra platform itself. Marketing cookies are primarily used on our public marketing website (tiqra.io) and in external advertising channels.
7. Third-Party Cookies
Some cookies on our Service are placed by third-party services that we use. We do not control these third-party cookies and their use is governed by the privacy policies of the respective third parties:
- Google Analytics: Web analytics service that tracks and reports website traffic. Google Privacy Policy
- Stripe: Payment processing service used for secure payment handling. Stripe Privacy Policy
- Intercom / Live Chat: Customer messaging platform for in-app support. See the provider's privacy policy for details.
- Social Media Platforms: Facebook, LinkedIn, and Twitter may set cookies through social sharing buttons or embedded content on our website.
8. Cookie List
The following table lists the primary cookies used on our Service. This list is reviewed periodically and may be updated as we add or change features:
| Cookie Name | Type | Purpose | Duration |
|---|---|---|---|
| tiqra_session | Essential | Maintains your authenticated session | Session |
| XSRF-TOKEN | Essential | CSRF protection for form submissions | Session |
| tiqra_remember | Essential | Persistent login ("Remember me") | 30 days |
| tiqra_preferences | Functional | Stores UI preferences (theme, sidebar, language) | 1 year |
| tiqra_locale | Functional | Stores language and regional settings | 1 year |
| tiqra_dismissed | Functional | Tracks dismissed notifications and banners | 90 days |
| _ga | Analytics | Google Analytics: distinguishes unique users | 2 years |
| _ga_* | Analytics | Google Analytics: maintains session state | 2 years |
| _gid | Analytics | Google Analytics: distinguishes users | 24 hours |
| _fbp | Marketing | Facebook Pixel: tracks conversions from ads | 90 days |
| _gcl_au | Marketing | Google Ads: tracks ad conversions | 90 days |
9. Managing Cookies
You can manage and control cookies through your browser settings. Most browsers allow you to view, delete, and block cookies from websites. Please note that if you choose to block or delete cookies, some features of the Service may not function properly.
Here is how to manage cookies in popular browsers:
- Google Chrome: Settings > Privacy and Security > Cookies and other site data
- Mozilla Firefox: Settings > Privacy & Security > Cookies and Site Data
- Apple Safari: Preferences > Privacy > Manage Website Data
- Microsoft Edge: Settings > Cookies and site permissions > Manage and delete cookies
You can also set your browser to notify you when a cookie is being set, allowing you to decide whether to accept it on a case-by-case basis.
10. Opt-Out Options
In addition to browser-level controls, you can opt out of specific tracking technologies:
- Google Analytics: Install the Google Analytics Opt-out Browser Add-on to prevent Google Analytics from collecting data about your visits.
- Advertising Networks: Visit the Network Advertising Initiative opt-out page or the Digital Advertising Alliance opt-out page to manage targeted advertising preferences.
- Do Not Track: Some browsers offer a "Do Not Track" (DNT) signal. While there is no universal standard for DNT, we respect DNT signals where technically feasible.
- Email Tracking: Our marketing emails may contain tracking pixels. You can disable image loading in your email client to prevent this tracking, or click "unsubscribe" to stop receiving marketing emails.
11. Impact of Disabling Cookies
If you choose to disable or block cookies, certain parts of the Service may not function as intended:
- Essential cookies disabled: You will be unable to log in or maintain your session. The Service will not function.
- Functional cookies disabled: Your preferences (language, theme, sidebar state) will not be remembered between sessions.
- Analytics cookies disabled: No impact on your use of the Service. We will have less data to improve the platform.
- Marketing cookies disabled: No impact on your use of the Service. You may still see advertisements, but they will be less relevant to your interests.
12. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in our use of cookies, changes in technology, or changes in applicable laws. When we make material changes, we will update the effective date at the top of this policy and, where appropriate, notify you through the Service or by email.
We encourage you to review this Cookie Policy periodically to stay informed about how we use cookies and related technologies.
13. Contact Us
If you have any questions about our use of cookies or this Cookie Policy, please contact us:
- Email: support@tiqra.io
- Legal Entity: Tiqra Technologies
- Website: https://tiqra.io