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Tiqra

30-Day Money-Back Guarantee

Effective Date: March 1, 2026

At Tiqra Technologies ("Tiqra," "we," "us," or "our"), we are confident that our platform will transform the way you manage your business. That is why we offer a 30-Day Money-Back Guarantee on all new paid subscriptions. If you are not completely satisfied, we will refund your payment in full, no questions asked.

1. Our Promise

We want you to try Tiqra with complete confidence. If within the first 30 days of your initial paid subscription you decide that Tiqra is not the right fit for your business, simply let us know and we will issue a full refund of your subscription payment. This guarantee reflects our commitment to your satisfaction and our confidence in the value our platform delivers.

This guarantee applies in addition to any free trial period that may be offered. If you used a free trial before subscribing, the 30-day guarantee period begins on the date of your first paid subscription charge, not the start of the free trial.

2. Eligibility

The 30-Day Money-Back Guarantee is available to you if all of the following conditions are met:

  • New Subscriber: You are subscribing to a paid Tiqra plan for the first time. This guarantee does not apply to renewals, upgrades, or re-subscriptions after a previous cancellation.
  • Within 30 Days: Your refund request is submitted within 30 calendar days of the date of your first paid subscription charge.
  • Direct Payment: Your subscription was purchased directly through Tiqra (not through a third-party reseller, marketplace, or promotional partner, unless that partner explicitly honors this guarantee).
  • Good Standing: Your account has not been suspended or terminated for violations of our Terms of Service or Acceptable Use Policy.

3. What's Covered

The 30-Day Money-Back Guarantee covers the following:

  • Monthly Subscriptions: The full amount of your first monthly subscription payment.
  • Annual Subscriptions: The full amount of your annual subscription payment.
  • Plan Add-ons: Any add-on features or modules purchased at the same time as your initial subscription, provided the refund request is made within 30 days of the add-on purchase.

The refund will be issued to the original payment method used for the purchase. The full amount paid will be refunded with no deductions for usage during the guarantee period.

4. Exclusions

The following are not covered by the 30-Day Money-Back Guarantee:

  • Renewal Payments: Refunds under this guarantee apply only to the first subscription payment. Subsequent monthly or annual renewals are not eligible.
  • Re-subscriptions: If you previously had a paid Tiqra account (whether or not you used this guarantee), you are not eligible for the guarantee on a new subscription.
  • Setup or Onboarding Fees: One-time professional services fees (setup, data migration, custom configuration, or onboarding assistance) are non-refundable once services have been rendered.
  • Custom Development: Fees for custom development, API integrations, or consulting services are not covered.
  • Third-Party Purchases: Domain registrations, SSL certificates, or other third-party services purchased through Tiqra are not covered.
  • Promotional or Free Credits: Credits received through promotions, referrals, or other programs have no cash value and are not refundable.
  • Violations: Accounts terminated for violations of our Terms of Service or Acceptable Use Policy are not eligible.

5. How to Claim

Claiming your money-back guarantee is straightforward:

  1. Contact Us: Send an email to support@tiqra.io with the subject line "Money-Back Guarantee Request." You may also use the in-app support chat or contact form.
  2. Provide Your Details: Include the email address associated with your Tiqra account and the date of your subscription purchase. You do not need to provide a reason for your refund request.
  3. Confirmation: Our support team will acknowledge your request within 1 business day and confirm your eligibility.

That is it. We do not require lengthy justifications, exit interviews, or complicated forms. If you are within the 30-day window and meet the eligibility criteria, your refund will be processed.

6. Refund Process

Once your guarantee claim is confirmed:

  • Processing Time: Your refund will be initiated within 3 business days of confirmation.
  • Credit/Debit Card Refunds: The refund will appear on your statement within 5-10 business days, depending on your card issuer.
  • Bank Transfer Refunds: Refunds via bank transfer may take 10-15 business days.
  • Currency: Refunds are issued in the same currency as the original payment. Any currency conversion fees charged by your bank are not refundable by Tiqra.

You will receive an email confirmation once the refund has been processed, including a reference number for your records.

7. After Your Refund

Once your refund is processed:

  • Account Access: Your access to paid features will be revoked. Your account may be downgraded to a free tier (if available) or deactivated.
  • Data Retention: Your data will be retained for 30 days after the refund in case you decide to re-subscribe. After 30 days, your data may be permanently deleted in accordance with our Privacy Policy.
  • Data Export: We recommend exporting your data before requesting a refund. You can export your data from Settings > Data > Export in your Tiqra account.
  • Re-subscription: You are welcome to re-subscribe to Tiqra at any time. However, the 30-Day Money-Back Guarantee is a one-time offer and will not apply to subsequent subscriptions.

8. Frequently Asked Questions

Can I use the guarantee if I signed up through a free trial first?

Yes. The 30-day guarantee period starts from the date of your first paid subscription charge, not the start of any free trial period.

Do I need to give a reason for my refund?

No. Our guarantee is "no questions asked." While we appreciate feedback to help us improve, providing a reason is entirely optional.

What if I upgraded my plan during the 30-day period?

If you upgraded within the 30-day guarantee period, you are entitled to a refund of both the original subscription payment and any upgrade charges incurred during the guarantee period.

Is the guarantee available for all plans?

Yes, the 30-Day Money-Back Guarantee applies to all paid subscription plans, including Starter, Professional, and Enterprise tiers.

Can I use the guarantee more than once?

No. The 30-Day Money-Back Guarantee is available once per customer or organization. Accounts created to exploit the guarantee repeatedly may be flagged and denied.

9. Contact Us

If you have any questions about our 30-Day Money-Back Guarantee or need to submit a claim, please contact us:

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